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3308 – Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance

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Showing 7–9 of 10 questions

Question 7

For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled?

Select an option, then click Submit answer.

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    the Avaya Contact Recorder (ACR) Master only.

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    the Avaya Contact Recorder (ACR) Master and Standby only.

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    all Avaya Contact Recorder (ACR) Master, Standby, and CRSs

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    All Avaya Contact Recorder (ACR) Master, Standby, and Slaves


Question 8

Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?

Select an option, then click Submit answer.

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    dedicated network connection

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    LoggerServer service

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    Enterprise Manager Agent (EMA)

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    MDL database


Question 9

Where can an Avaya WFO/Framework administrator view all user changes in its administrative pages?

Select an option, then click Submit answer.

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    the user log

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    the alarm status

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    the audit viewer

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    the installer log