← Back to exam page

3304 – Avaya Aura Call Center Elite Implementation and Maintenance

Loading demo links...

Showing 4–6 of 10 questions

Question 4

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection

(EAS) disabled are true? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Agents should log in manually to each split.

  • ○

    Agents could be logged in to 20 splits maximum.

  • ○

    Splits could be measured by Basic Call Management System (BCMS).

  • ○

    After an ACD-call, an agent will automatically change its state to AUX.


Question 5

Which two results are modified using "adjust by" when configuring Best Service Routing

(BSR)? (Choose two)

Select all that apply, then click Submit answer.

  • ○

    It modifies the skill EWT.

  • ○

    It allows the preferences in vectors to be programmed.

  • ○

    It modifies the agent idle time.

  • ○

    It adjusts the skill ASA.


Question 6

A customer wants to avoid an abandoned Call if an agent leaves their position, and an

Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

Select an option, then click Submit answer.

  • ○

    Variable in Vectors

  • ○

    Adjunct Routing

  • ○

    Forced Agent Logout from the After Call Work (ACW) mode

  • ○

    Redirection on No Answer (RONA)