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3304 – Avaya Aura Call Center Elite Implementation and Maintenance

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Showing 1–3 of 10 questions

Question 1

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    The ability to change the skills assigned to an agent

  • ○

    The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

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    The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

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    The ability for supervisors to monitor an agent's ACD calls

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    The customized handling of incoming calls via programmed commands


Question 2

A supervisor like a summary report from Basic Communication Management System

(BCMS) and is not sure what data items are available for this report.

Which three objects are available for a summary report? (Choose three)

Select all that apply, then click Submit answer.

  • ○

    hunt

  • ○

    trunk

  • ○

    skill

  • ○

    vdn

  • ○

    station


Question 3

You need to troubleshoot Best Services Routing vectors to verify that they are operating as intended.

Which two commands would you use to do this? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    list trace tac

  • ○

    list trace stations

  • ○

    list trace vector

  • ○

    list trace trunk