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CQIA – Certified Quality Improvement Associate

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Showing 7–9 of 10 questions

Question 7

During the release planning stage, you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

Select an option, then click Submit answer.

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    Full Release
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    Package Release
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    Emergency
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    Delta Release
Question 8

Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?

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    Improved user satisfaction
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    Incident volume reduction
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    Elimination of lost incidents
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    Less disruption to both IT support staff and users
Question 9

For an organization implementing the ITIL IT Service Management processes which of the following statements is most accurate?

Select an option, then click Submit answer.

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    The full benefits will only be realized if all IT staff are fully qualified in IT Service Management.
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    The full benefits will only be realized if Incident & Problem Management processes are implemented first.
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    The full benefits will only be realized if the business requirements are first ascertained and then the processes are implemented in an integrated way.
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    The full benefits will only be realized if regular reviews are undertaken with customers.