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CQIA – Certified Quality Improvement Associate

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Showing 4–6 of 10 questions

Question 4

Which of the following terms or phrases are associated with resilience?

1. Redundancy

2. Fault tolerance

3. On-site spares

4. Duplexing

Select an option, then click Submit answer.

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    2, 3 and 4
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    All of them
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    1 and 4
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    1, 2 and 4
Question 5

Which of the following would NOT be a performance measurement for the Service Level Management function?

Select an option, then click Submit answer.

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    What percentage of services are covered by SLAs?
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    Are service review meetings held on time and correctly minuted?
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    Are customer perceptions of service improving?
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    How many services are included within the CMDB?
Question 6

Why is Service Management so important to IT service providers?

Select an option, then click Submit answer.

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    The success of many businesses depends upon the quality of their IT
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    It's the only way to manage IT in the Internet age
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    It's contained within the IT Infrastructure Library
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    It's the first non-proprietary initiative for the management of IT systems