Free 500-052 – Deploying Cisco Unified Contact Center Express Practice Test Question

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  number of silent-monitoring and remote-monitoring sessions

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  bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

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  number of historical reporting sessions

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  bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

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  number of ASR and TTS ports

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  bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
  
  

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  collect trace files

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  stop and start Cisco Unified CCX services

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  view syslog messages

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  perform backup and restore functions

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  monitor the health of the Cisco Unified CCX system
  
  

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  chat with an SME

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  send an email to an SME

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  send enterprise data to an SME

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  transfer a call to an SME

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  start a Cisco WebEx session with an SME
  
  

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  minor release

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  major release

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  service update

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  engineering special
  
  

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  iPlanet Web Server

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  Cisco Unified CCX Engine

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  Cisco Unified Operations Manager

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  Cisco Unified Communications Manager

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  Recording Component

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  Informix DB
  
  

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  The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout.

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  The layout is associated to the team under Team Resources.

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  The layout is associated to the CSQ definition.

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  The layout is associated to the desktop layout under Team Resources.
  
  

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  PII

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  plain text name value pair

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  PII and plain text name value pair

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  No information is readable to Cisco collaboration Software.
  
  

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  Analysis Manager

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  Cisco Unified Communications Sizing Tool

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  Expert Advisor

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  Cisco Unified Real-Time Monitoring Tool
  
  

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  It receives all mail sent in the Send eMail step as a bcc.

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  It is the From address for emails sent by agents using Agent E-mail.

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  It is used if no email contact is specified in the Create eMail step.

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  It becomes the From address in the Send eMail step if no address is specified.
  
  

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  The My Statistics tab hosts the gadget.

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  The Home tab hosts the gadget.

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  The Manage Customer tab hosts the gadget.

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  The gadget to initiate or accept a call is common and is not tied to a specific tab.