Free L5M9 – Operations Management Practice Test Question

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• ○ Transforming inputs into outputs
• ○ Setting corporate dividend policy
• ○ Recruiting board level directors
• ○ Negotiating supplier payment terms

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• ○ A finished customer output
• ○ An input to transformation
• ○ A performance objective only
• ○ An external market factor

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• ○ Machines buildings and vehicles
• ○ Staff skills and knowledge
• ○ Materials information and customers
• ○ Energy heat and lighting

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• ○ Raw materials and components
• ○ Finished goods for customers
• ○ Customer orders and data
• ○ Facilities and staff themselves

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• ○ Quality of conformance consistently
• ○ Maximum selling price achieved
• ○ Largest market share held
• ○ Highest staff turnover recorded

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• ○ Lowest possible unit cost
• ○ Short time order delivery
• ○ Widest product range offered
• ○ Fewest process changes made

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• ○ Speed of customer response
• ○ Dependability of delivery promises
• ○ Profit margin on sales
• ○ Share price growth rate

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• ○ Finished packaged end products
• ○ Raw materials and components
• ○ Delivered customer service outcomes
• ○ Customer information and orders

Answer is in the explanation below.

Answer is in the explanation below.

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• ○ Outputs stored indefinitely easily
• ○ Production separated from consumption
• ○ Customers present in process
• ○ Outputs often intangible perishable

Answer is in the explanation below.