Free FORG – BCS Foundation Certificate in Organisational Behaviour Practice Test Question

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• ○ Reporting lines and roles
• ○ Customer prices and discounts
• ○ Supplier payment terms only
• ○ Product technical specifications only

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• ○ Recording daily transactions made
• ○ Stating organisational purpose direction
• ○ Listing staff holiday dates
• ○ Detailing product warranty terms

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• ○ Spending budgets fully always
• ○ Expanding headcount without limit
• ○ Meeting stakeholder needs profitably
• ○ Copying competitors exactly always

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• ○ Only shareholders owning stock
• ○ Only customers buying products
• ○ Only managers directing staff
• ○ Party interested in organisation

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• ○ Direct reports per manager
• ○ Total managers in company
• ○ Budget controlled by manager
• ○ Customers served per day

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• ○ Decisions pushed to frontline
• ○ Decisions concentrated at top
• ○ No decisions taken centrally
• ○ Authority shared equally everywhere

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• ○ Hierarchy of authority levels
• ○ Span of control widths
• ○ Product colour options offered
• ○ Customer payment methods accepted

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• ○ Competitors' secret planning teams
• ○ Employees working in organisation
• ○ Unrelated foreign weather services
• ○ Customers buying its products

Answer is in the explanation below.

Answer is in the explanation below.

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• ○ Random structure by lottery
• ○ Invisible structure without roles
• ○ Functional structure by specialism
• ○ Divisional structure by product

Answer is in the explanation below.