Free 78950X – Avaya Contact Center Select Implementation and Maintenance Exam Practice Test Question

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  The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

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  The language for the User Interface

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  The locale used for default prompts and announcements

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  The keyboard requirements
  
  
  

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  Window Event Viewer

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  ACCS SGM Management Client

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  IP Office System Monitor Tool

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  IP Office Web Manager

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  IP Office System Status Application
  
  
  

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  The ACCS Multimedia administration component

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  The Configuration component of the ACCS Launchpad

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  The outbound component of the ACCS Launchpad

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  The ACCS Ignition Wizard
  
  
  

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  Skillsets are only used for reporting purposes.

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  A skillset is a group of activity codes used for reporting purposes.

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  A skillset is group of agents whose skills are similar.

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  Skillsets are referenced in both application flows and scripts.
  
  
  

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  It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA,

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  ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

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  The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

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  WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

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  The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

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  It is used to connect the caller to voice mail.

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  It is used to play re-assurance messages to the caller.

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  It is used to play music to the caller.

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  It is used to offer the caller a selection prompt.
  
  
  

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  The skillset call is released and the agent goes Into After Call Work state.

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  The agent goes into a Walk Away state.

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  When the agent releases the skillset call, they are automatically placed in an After Call Work state.

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  After releasing the call, the agent must go Ready before entering the After Call Work state.
  
  
  

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  The connection with the recipient mailbox is established.

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  The connection with the web communication server is established.

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  The connection with the multimedia system is established.

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  The connection with the multimedia database is established.
  
  
  

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  Retrieving email messages from the corporate email server

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  Saving email attachments to the appropriate folder

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  Applying the rules engine to determine what skillset to queue the contact to

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  Logging into the corporate email server and sending the auto-reply
  
  
  

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  RAN type variables
  
  

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  STRING type variables

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  MUSIC type variables

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  LANGUAGE type variables