Free 7492X – Avaya Aura Call Center Elite Support Exam Practice Test Question

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  Collect digits
  

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  Route-to number
  

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  Announcement
  

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  Queue to best:
  

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  Wait hearing ringback
  
  
  

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  Network Call Redirection
  

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  Look-ahead Interflow
  

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  Virtual Outflow
  

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  Enhanced Look-ahead Interflow
  
  
  

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  Network Call Deflection does not use ISDN messaging.
  

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  It supports route-to number~rl23658888.
  

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  It increases trunk usage and costs.
  

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  It supports Network Call Transfer.
  

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  It decreases trunk usage and costs.
  
  
  

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  The second leg of the call is set up by the redirecting Communication Manager.
  

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  Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary Service Network Call Deflection.

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  Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD.
  

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  NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered.
  

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  A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan.
  
  
  

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  CTI is a required component for multi-site configuration
  

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  Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
  

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  Virtual routing involves only contacts that are non-voice related such as email and chat
  

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  Virtual routing can be implemented in single-site or multi-site configuration
  

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  Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
  
  
  

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  VDN Override on VDN 7202 is set to no
  

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  VDN Override on VDN 7201 is set to yes
  

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  The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
  

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  No agents are staffed in skill 1
  
  

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  Agent 1
  

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  Agent 2
  

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  Agent 3
  

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  Agent 4
  
  
  

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  Connect the Tserver to establish the link between the Tserver and the Communication Manager
  

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  Check that the Tserver details are correct and AES Server is running
  

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  Check the License Director configuration and ensure that the service is running
  

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  Nothing. This is just a message indicating the specified link is established
  
  
  

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  Reserve Agents
  

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  Weighted Advance Time
  

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  Dynamic Queue Position
  

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  Greatest Need
  
  
  

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  The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID
  

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  The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts
  

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  The log file includes the name of the processes, the system where the process is running, and the process ID
  

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  The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system