Free 6209 – Avaya Aura Contact Center CCT and Multimedia Implementation Practice Test Question

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  Microsoft Visual Basic 6.0

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  Microsoft .NET Framework 3.5

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  Windows Installer 3.1 Redistributable (v2)

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  Microsoft Visual C++ 2008 Redistributable Package (x86)

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  Windows Installer CleanUp Utility 2.5.0.1
  
  
  

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  Address book

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  Voting buttons

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  Expires after setting

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  Suggested responses

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  Autosignature
  
  
  

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  The users are local users on the Communication Control Toolkit server

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  The Windows users are in the same domain as the Communication Control Toolkit server

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  A two-way trust relationship is configured between the Window user’s domainCommunication Control Toolkit server’s domain

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  The Windows users are in a separate and untrusted domain from the Communication
  Control Toolkit server
  
  
  

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  The AAAD domain must have a two-way trust relationship with CCMM domain

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  The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains

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  The CCMM domain must have a two-way trust relationship with both the CCT and the
  AAAD domains

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  The CCT and CCMM servers must be in a different domain to the AAAD users
  
  
  

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  NCCT Call Log

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  NCCT Security

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  NCCT Audit Log

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  NCCT Error Log

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  NCCT System Log
  
  
  

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  Multimedia

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  Contact Center Management

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  Access and Partition Management

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  Configuration
  
  
  

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  It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue

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  It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue

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  It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue

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  It is loaded on external database
  
  
  

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  Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM

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  Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

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  If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type

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  Select the standalone CCT installation (Contact Center or Knowledge Worker) where
  CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
  
  
  

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  Browse to http:///csp/multimedia/ws.Contact.cls and verify the Web
  Service ws.Contact Web Page

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  Ensure that the CCMM services are running

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  Open the Database Maintenance utility and select “verify database”

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  Use the Reference Client to send and receive a Multimedia type contact
  
  
  

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  The software installation stops the problem and must be corrected before proceeding B. The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed

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  The software installation stops and the PVI check utility must be rerun until all warnings are cleared

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  The warnings can be ignored as long as the potential impact to the operation of the
  Contact Center is understood and not deemed to be applicable for the specific installation