Introduction of Avaya 3313 Exam!

The Avaya 3313is exam is an Avaya Certified Implementation Specialist (ACIS) exam. It is designed to test a candidate's knowledge and skills in the implementation, configuration, and maintenance of Avaya AuraÂ® Communication Manager and Avaya AuraÂ® Session Manager.

What is the Duration of Avaya 3313 Exam?

The Avaya 3313 exam is a 90-minute exam consisting of 60 multiple-choice questions.

What are the Number of Questions Asked in Avaya 3313 Exam?

There are a total of 60 questions on the Avaya 3313 exam.

What is the Passing Score for Avaya 3313 Exam?

The passing score required for the Avaya 3313 exam is 700 out of 1000.

What is the Competency Level required for Avaya 3313 Exam?

The Avaya 3313 exam is an intermediate-level exam. It is designed to test the knowledge and skills of individuals who have a basic understanding of Avaya products and services. Candidates should have a minimum of two years of experience working with Avaya products and services.

What is the Question Format of Avaya 3313 Exam?

The Avaya 3313 exam consists of multiple-choice and drag-and-drop questions.

How Can You Take Avaya 3313 Exam?

Avaya 3313 exams can be taken both online and in a testing center. Online exams are taken using the Avaya Learning Center platform. Candidates will register for the exam, pay the fee, and receive a voucher code that can be used to access the exam. Testing centers are located around the world and generally require candidates to register for the exam in advance and pay the fee before the scheduled exam date.

What Language Avaya 3313 Exam is Offered?

The Avaya 3313 exam is offered in English.

What is the Cost of Avaya 3313 Exam?

The Avaya 3313 exam is offered for a cost of $150.

What is the Target Audience of Avaya 3313 Exam?

The target audience of the Avaya 3313 exam is IT professionals who have experience in networking and VoIP technologies. These professionals should have a good understanding of Avaya networks and the various components of the Avaya Aura system. They should also have experience in configuring, managing and troubleshooting Avaya systems.

What is the Average Salary of Avaya 3313 Certified in the Market?

The average salary of Avaya Aura® Contact Center Maintenance and Troubleshooting certified professionals varies widely by role, region, and experience, because it depends on the job the certification is combined with. Check current listings in your market for an up-to-date figure.

Who are the Testing Providers of Avaya 3313 Exam?

Avaya offers the Avaya 3313 exam through Pearson VUE, which provides a network of testing centers around the world. You can find more information about registering for the Avaya 3313 exam and locating a testing center at the Pearson VUE website.

What is the Recommended Experience for Avaya 3313 Exam?

The recommended experience for the Avaya 3313 exam is a minimum of six months of hands-on experience with Avaya 3313 products and solutions. It is recommended that candidates have a basic understanding of Avaya 3313 products and solutions, as well as a working knowledge of Avaya 3313 administration, operations, and troubleshooting. Additionally, knowledge of the Avaya 3313 product line, including application of release notes and maintenance releases, is recommended.

What is the Expected Retirement Date of Avaya 3313 Exam?

The Avaya 3313 exam is the current version of the Avaya Aura® Contact Center Maintenance and Troubleshooting exam, and Avaya has not announced a retirement date for it. When Avaya introduces a newer version, the retirement date for the older version is published on the Avaya certification site.

What is the Difficulty Level of Avaya 3313 Exam?

The Avaya 3313 exam is rated as an intermediate level exam. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes.

What is the Roadmap / Track of Avaya 3313 Exam?

The Avaya 3313 exam is a certification track and roadmap for Avaya professionals who want to demonstrate their knowledge and skills in Avaya products and solutions. The exam covers topics such as Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Aura System Manager, Avaya Aura Messaging, Avaya Aura Contact Center, Avaya Aura Application Enablement Services, and Avaya Aura Workforce Optimization. Passing this exam is a prerequisite for achieving the Avaya Certified Implementation Specialist (ACIS) certification.

What are the Topics Avaya 3313 Exam Covers?

The Avaya 3313 exam covers the following topics: 1. Avaya Aura® Communication Manager Administration: This section covers the administration of Avaya Aura Communication Manager, including configuring, managing, and troubleshooting the system. 2. Avaya Aura® Session Manager Administration: This section covers the administration of Avaya Aura Session Manager, including configuring, managing, and troubleshooting the system. 3. Avaya Aura® System Manager Administration: This section covers the administration of Avaya Aura System Manager, including configuring, managing, and troubleshooting the system. 4. Avaya Aura® Application Enablement Services Administration: This section covers the administration of Avaya Aura Application Enablement Services, including configuring, managing, and troubleshooting the system. 5. Avaya Aura® Messaging Administration: This section covers the administration of Avaya Aura Messaging, including configuring, managing, and troubleshooting the system. 6

What are the Sample Questions of Avaya 3313 Exam?

1. What is the purpose of the Avaya 3313 system? 2. What are the different types of Avaya 3313 systems? 3. What are the features and capabilities of the Avaya 3313 system? 4. How does the Avaya 3313 system integrate with other Avaya systems? 5. How can the Avaya 3313 system be used to enhance customer service? 6. What are the security considerations when using the Avaya 3313 system? 7. How can the Avaya 3313 system be used to create a unified communications solution? 8. What are the best practices for administering and managing an Avaya 3313 system? 9. What are the troubleshooting steps for common issues with the Avaya 3313 system? 10. How can the Avaya 3313 system be used to optimize call routing and routing strategies?

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Free 3313 – Avaya Aura Contact Center Maintenance and Troubleshooting Exam Practice Test Question

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Showing 1–10 of 10 questions

Question 1

On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

Select all that apply, then click Submit answer.

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Agent Desktop
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Database Webadmin
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Outbound Campaign Management Tool
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Contact Center Multimedia (CCMM) Administration

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Question 2

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

Select all that apply, then click Submit answer.

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Certificate warning messages when browsing CCMA
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TLS Link between AACC and AES IS disconnected
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Avaya Agent Desktop (AAD) does not launch successfully
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TLS Link between AACC and CM disconnected

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Question 3

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.

Which three settings are the recommended settings to provide optimum performance? (Choose three.)

Select all that apply, then click Submit answer.

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Single channel
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WAV PCM files
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16-bit
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Multiple channels

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Question 4

Avaya Aura® Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.

Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

Select all that apply, then click Submit answer.

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Agent telephones to Communication Manager (CM)
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Communication Manager (CM) to Contact Center
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Session Manager (ASM) to Contact Center
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Contact Center to Avaya Aura® Media Server (AAMS)

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Question 5

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

Select all that apply, then click Submit answer.

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From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
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Confirm recordings have been uploaded to the CCMS.
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From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
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Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
○
Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

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Question 6

In a SIP-enabled Avaya Aura® Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

Select an option, then click Submit answer.

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The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
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The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
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The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
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The CCMS anchors the call on an Avaya Aura® Media server conference port.

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Question 7

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Select an option, then click Submit answer.

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The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
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The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
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The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
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The Domain User Name has already been mapped to an existing CCT agent.

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Question 8

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

Select an option, then click Submit answer.

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Access and partition Manager
○
server configuration
○
Contact center Management
○
Multimedia Administration Tool

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Question 9

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

Select an option, then click Submit answer.

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TCP
○
STP
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H.323
○
AML
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TR87/TLS

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Question 10

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

Select an option, then click Submit answer.

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Start or Stop High Availability (HA) System
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Display status of component services
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Shutdown or Start up Contact Center
○
Enable/Disable High Availability (HA) Switchover

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About the 3313 Free Practice Test

This page holds a free practice test for the Avaya Aura® Contact Center Maintenance and Troubleshooting (3313) certification from Avaya. The 10 questions are a free sample of the full Study4Pass practice set of 63 questions, so you can check your level before you commit to the real exam. The free sample includes 5 single-answer and 5 multiple-answer questions — the same mix of formats you will meet in the full set. Questions are spread across the areas that matter most on the real exam: Avaya Aura® Communication Manager Administration, Avaya Aura® Session Manager Administration, Avaya Aura® System Manager Administration and Avaya Aura® Application Enablement Services Administration. The Avaya 3313is exam is an Avaya Certified Implementation Specialist (ACIS) exam.

The target audience of the Avaya 3313 exam is IT professionals who have experience in networking and VoIP technologies. In order to take the Avaya 3313 exam, you must have completed the Avaya Aura® Session Manager and System Manager Implementation and Maintenance (3313) course.

Certification: Avaya Aura® Contact Center Maintenance and Troubleshooting (3313)
Vendor: Avaya
Free on this page: 10 practice questions with answers and explanations
Full practice set: 63 questions

Treat this sample as a diagnostic. Answer honestly, check the explanation after every question, and note which topics feel shaky. A short, focused review of those topics is worth more than re-reading everything — and the full set lets you drill them topic by topic.

A good way to use this page: take the whole sample in one sitting, then go back over every explanation with fresh eyes. Mark the topics that felt uncertain, not just the ones you got wrong — uncertain answers are unmarked risk on the real exam. One or two focused passes like this usually move a score more than days of passive reading.

Inside the full 3313 practice set:

All 63 questions with answers and explanations
Timed Exam Simulation that mirrors the real exam pressure
Topic Training to drill one domain at a time
Ask AI for More Explanation on every question
Flag questions and review them before you finish

How to use this 3313 free practice test

Answer a question, then check the result to see the correct answer and the explanation behind it. Work at your own pace — there is no timer and no signup. Stuck on a concept? This is an AI-Enabled practice test: use Ask AI on any question and get the underlying concept explained in plain words, so you learn the reasoning instead of memorizing answers. Ready for more? The full 63-question set adds a timed Exam Simulation mode, topic training for your weak areas, and a flagged-question review, so you can practise the way the real exam feels.

What to study for each 3313 domain

Avaya Aura® Communication Manager Administration — This section covers the administration of Avaya Aura Communication Manager, including configuring, managing, and troubleshooting the system.
Avaya Aura® Session Manager Administration — This section covers the administration of Avaya Aura Session Manager, including configuring, managing, and troubleshooting the system.
Avaya Aura® System Manager Administration — This section covers the administration of Avaya Aura System Manager, including configuring, managing, and troubleshooting the system.
Avaya Aura® Application Enablement Services Administration — This section covers the administration of Avaya Aura Application Enablement Services, including configuring, managing, and troubleshooting the system.

3313 practice test — quick questions

Is this 3313 practice test free?

Yes — the 10 questions on this page are completely free, with no signup and no payment details needed.

How many questions are in the full 3313 set?

63 questions. The 10 free questions above are a sample of that full set, in the same style and topic balance.

Does the free test show the answers?

Yes — every question shows the correct answer with an explanation, and Ask AI can explain the concept behind a question in plain words if you want to go deeper.