Introduction of Avaya 3312 Exam!

The Avaya 3312is exam is an Avaya Certified Implementation Specialist (ACIS) exam. It covers topics such as Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Aura System Manager, Avaya Aura Messaging, Avaya Aura Contact Center, Avaya Aura Conferencing, Avaya Aura Application Enablement Services, and Avaya Aura System Platform.

What is the Duration of Avaya 3312 Exam?

The Avaya 3312 exam does not have a set duration. The exam is composed of multiple-choice questions and the amount of time it takes to complete the exam will depend on the individual's knowledge and experience.

What are the Number of Questions Asked in Avaya 3312 Exam?

There are a total of 60 questions on the Avaya 3312 exam.

What is the Passing Score for Avaya 3312 Exam?

The passing score required for the Avaya 3312 exam is 700 out of 1000.

What is the Competency Level required for Avaya 3312 Exam?

The Avaya 3312 exam requires a minimum competency level of Avaya Certified Implementation Specialist (ACIS).

What is the Question Format of Avaya 3312 Exam?

The Avaya 3312 exam consists of multiple-choice and drag-and-drop questions.

How Can You Take Avaya 3312 Exam?

Avaya 3312 (Avaya Aura® Contact Center Administration Exam) can be taken either online or in a testing center. Online, the exam is administered through Pearson VUE. In a testing center, the exam is administered through Kryterion.

What Language Avaya 3312 Exam is Offered?

Avaya 3312 exams are offered in English.

What is the Cost of Avaya 3312 Exam?

The Avaya 3312 exam is offered at a cost of $125 USD.

What is the Target Audience of Avaya 3312 Exam?

The target audience of the Avaya 3312 exam is individuals who are interested in pursuing a career as an Avaya Certified Implementation Specialist. This certification is intended for individuals who are knowledgeable in Avaya Aura Communication Manager and Avaya Aura Contact Center products. It is recommended that the individual has at least two years of experience in the implementation, configuration, and maintenance of Avaya products.

What is the Average Salary of Avaya 3312 Certified in the Market?

The average salary of Avaya Aura® Contact Center Administration certified professionals varies widely by role, region, and experience, because it depends on the job the certification is combined with. Check current listings in your market for an up-to-date figure.

Who are the Testing Providers of Avaya 3312 Exam?

Avaya offers a certification exam for the 3312 model. Candidates can take the exam through Pearson VUE, the official testing partner for Avaya. More information on the exam and how to register can be found on the Avaya Certification website.

What is the Recommended Experience for Avaya 3312 Exam?

The recommended experience for the Avaya 3312 exam is three to five years of experience with Avaya Aura Core Components and Avaya Aura System Manager. Candidates should also have a good understanding of IP networking, SIP, and telecommunication systems.

What are the Prerequisites of Avaya 3312 Exam?

The prerequisites for the Avaya 3312 exam are: -Avaya Certified Implementation Specialist (ACIS) certification -Avaya Certified Support Specialist (ACSS) certification -Avaya Aura Communication Manager and Avaya Aura Application Enablement Services (AES) Implementation and Maintenance certification -Avaya Proactive Contact Implementation and Maintenance certification -Knowledge of Avaya Aura Communication Manager, Avaya Aura Application Enablement Services (AES), Avaya Proactive Contact, Avaya One-X Portal, Avaya Session Border Controller for Enterprise (SBCE), Avaya Multimedia Messaging (MMM), Avaya Aura Contact Center (AACC), and Avaya Aura Contact Center Administration (AACCAdmin) -Knowledge of Avaya Aura Communication Manager, Avaya Aura Messaging and Call Server, Avaya Aura Contact Center, Avaya Aura Contact Center Administration, Avaya One-X Portal, Avaya Session Border

What is the Expected Retirement Date of Avaya 3312 Exam?

The Avaya 3312 exam is the current version of the Avaya Aura® Contact Center Administration exam, and Avaya has not announced a retirement date for it. When Avaya introduces a newer version, the retirement date for the older version is published on the Avaya certification site.

What is the Difficulty Level of Avaya 3312 Exam?

The Avaya 3312 exam is considered to be of moderate difficulty. It is recommended that those taking the exam have a good understanding of Avaya technologies, the Avaya Aura platform, and the Avaya Aura Contact Center.

What is the Roadmap / Track of Avaya 3312 Exam?

The Avaya 3312 certification track/roadmap is a series of exams that demonstrate an individual’s proficiency in Avaya products and services. The 3312 certification track is designed for individuals who are looking to become an Avaya Certified Professional. The 3312 certification track consists of three exams: Avaya Aura® Core Components Support Exam (71200X), Avaya Aura® Communication Manager and CM Messaging (R7.x) Implementation Exam (71750X), and Avaya Professional Design Specialist (APS) Exam (72200X). The 3312 certification track provides individuals with the knowledge and skills necessary to design, install, configure, maintain, and troubleshoot Avaya solutions.

What are the Topics Avaya 3312 Exam Covers?

The Avaya 3312 exam covers a variety of topics related to Avaya products and services. These include: 1. Avaya Aura Communication Manager: This section covers the architecture and features of Avaya Aura Communication Manager, including call routing, call processing, call control, and other related topics. 2. Avaya Aura Session Manager: This section covers the architecture and features of Avaya Aura Session Manager, including session control, policy management, and other related topics. 3. Avaya Aura Contact Center: This section covers the architecture and features of Avaya Aura Contact Center, including contact center applications, customer experience management, and other related topics. 4. Avaya Aura System Manager: This section covers the architecture and features of Avaya Aura System Manager, including system configuration, system monitoring, and other related topics. 5. Avaya Aura Application Enablement Services: This section covers the architecture and features of Avaya Aura Application Enablement Services

What are the Sample Questions of Avaya 3312 Exam?

1. What are the main components of the Avaya 3312 system? 2. How is the Avaya 3312 system used to support customer service? 3. What are the key features of Avaya 3312? 4. What are the benefits of using Avaya 3312? 5. How can Avaya 3312 be integrated with other systems? 6. How can Avaya 3312 be used to improve customer service? 7. What are the security features of Avaya 3312? 8. What are the advantages of using Avaya 3312? 9. How can Avaya 3312 be used to increase customer satisfaction? 10. What are the best practices for using Avaya 3312?

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Free 3312 – Avaya Aura Contact Center Administration Exam Practice Test Question

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Showing 1–10 of 10 questions

Question 1

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

Select all that apply, then click Submit answer.

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Skillset
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Music
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Agent Identification (Agent_ID)
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Day
○
Integer

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Question 2

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

Select all that apply, then click Submit answer.

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Enter After Call Work Codes
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Call Customer
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Call Supervisor
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Enter Activity Codes
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Enter Call Notes

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Question 3

A customer with Avaya Aura® Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.

Which three tasks can be configured using this tool? (Choose three.)

Select all that apply, then click Submit answer.

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assignments
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skillsets
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script variables
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threshold classes
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presentation classed

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Question 4

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

1. Verify that the skillset is in service.

2. Provide a recorded announcement if the skillset is not in service.

3. Queue to the skillset if the skillset is in service.

4. Provide a recorded announcement for a welcome message.

Which three flow blocks support these requirements? (Choose three.)

Select all that apply, then click Submit answer.

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Wait
○
Queue
○
Output
○
Input
○
Logic

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Question 5

A customer with Avaya Aura® Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

Select all that apply, then click Submit answer.

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SECTION
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IF
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GIVE IVR
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WHERE EQUALS
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EVENT HANDLER

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Question 6

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Select an option, then click Submit answer.

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Assign the "#" as a call variable.
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Use the Terminating Character (termchar) configuration entry to set the value.
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The terminating character is always "#".
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Add an extra number to the Number of Digits value.

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Question 7

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

Select an option, then click Submit answer.

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Input
○
Treatment
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IVR
○
Output

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Question 8

A supervisor in an Avaya Aura® Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS

What is a valid input after the parameters command?

Select an option, then click Submit answer.

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Service URI
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_c_play_and_collect
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GIVE IVR WITH VXML TREATMENT
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Numberofdigits
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ASSIGN "please enter account number.wav"

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Question 9

A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.

Which Real-Time Display would accomplish this?

Select an option, then click Submit answer.

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Time Line Display
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Interval to Date Display
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Billboard Collection
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Agent Map

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Question 10

A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system.

What is one function of the Contact Router?

Select an option, then click Submit answer.

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It can link intrinsics to applications.
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It can link agents to applications.
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It can link skillsets to applications.
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It can link Control Directory Numbers (CDN) to applications.

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About the 3312 Free Practice Test

Thinking of taking the Avaya Aura® Contact Center Administration (3312) exam? This free Avaya practice test is the place to start. The 10 questions come free from the full 66-question Study4Pass practice set — a quick, honest check of where you stand. The free sample includes 5 single-answer and 5 multiple-answer questions — the same mix of formats you will meet in the full set. The set follows the real exam’s spread of topics: Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Aura Contact Center and Avaya Aura System Manager. The Avaya 3312is exam is an Avaya Certified Implementation Specialist (ACIS) exam.

The target audience of the Avaya 3312 exam is individuals who are interested in pursuing a career as an Avaya Certified Implementation Specialist. The prerequisites for the Avaya 3312 exam are: -Avaya Certified Implementation Specialist (ACIS) certification -Avaya Certified Support Specialist (ACSS) certification -Avaya Aura Communication Manager and Avaya Aura Application Enablement Services…

Certification: Avaya Aura® Contact Center Administration (3312)
Vendor: Avaya
Free on this page: 10 practice questions with answers and explanations
Full practice set: 66 questions

Work through the questions one at a time and read every explanation, even for the ones you get right — the reasoning behind an answer is what the real exam tests. If one area keeps costing you marks, you have found exactly what to revise before exam day.

Think of the result as a map, not a verdict. The questions you miss point straight at the topics that need work, and the explanations tell you why the correct option wins. Candidates who loop through that cycle — practise, review the reasoning, re-test — walk into the real exam having already seen their weak spots and fixed them.

Inside the full 3312 practice set:

All 66 questions with answers and explanations
Timed Exam Simulation that mirrors the real exam pressure
Topic Training to drill one domain at a time
Ask AI for More Explanation on every question
Flag questions and review them before you finish

How to use this 3312 free practice test

There is no clock and no account needed. Answer each question, check the result, and read the explanation before moving on. For anything that still feels unclear, Ask AI is built into this AI-Enabled practice test — it explains the concept behind the question so the next one like it gets easier. When the free sample feels comfortable, the full set of 66 questions adds timed Exam Simulation, topic-by-topic training, and flagged-question review — the closest thing to exam day you can get before the real thing.

What to study for each 3312 domain

Avaya Aura Communication Manager — This section covers the architecture and features of Avaya Aura Communication Manager, including call routing, call processing, call control, and other related topics.
Avaya Aura Session Manager — This section covers the architecture and features of Avaya Aura Session Manager, including session control, policy management, and other related topics.
Avaya Aura Contact Center — This section covers the architecture and features of Avaya Aura Contact Center, including contact center applications, customer experience management, and other related topics.
Avaya Aura System Manager — This section covers the architecture and features of Avaya Aura System Manager, including system configuration, system monitoring, and other related topics.
Avaya Aura Application Enablement Services — This section covers the architecture and features of Avaya Aura Application Enablement Services

3312 practice test — quick questions

Is this 3312 practice test free?

Yes. Every question on this page — all 10 of them — is free to use, and you never need to create an account to try them.

How many questions are in the full 3312 set?

The full Study4Pass set for 3312 has 66 practice questions. This page gives you 10 of them free so you can judge the quality and difficulty first.

Does the free test show the answers?

Yes. Check any question to reveal the correct answer and its explanation, and use Ask AI whenever you want the underlying concept explained step by step.