Free 3304 – Avaya Aura Call Center Elite Implementation and Maintenance Practice Test Question

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  The ability to change the skills assigned to an agent

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  The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

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  The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

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  The ability for supervisors to monitor an agent's ACD calls

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  The customized handling of incoming calls via programmed commands
  
  
  

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  hunt

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  trunk

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  skill

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  vdn

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  station
  
  
  

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  list trace tac

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  list trace stations

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  list trace vector

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  list trace trunk
  
  
  

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  Agents should log in manually to each split.

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  Agents could be logged in to 20 splits maximum.

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  Splits could be measured by Basic Call Management System (BCMS).

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  After an ACD-call, an agent will automatically change its state to AUX.
  
  
  

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  It modifies the skill EWT.

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  It allows the preferences in vectors to be programmed.

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  It modifies the agent idle time.

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  It adjusts the skill ASA.
  
  
  

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  Variable in Vectors

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  Adjunct Routing

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  Forced Agent Logout from the After Call Work (ACW) mode

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  Redirection on No Answer (RONA)
  
  
  

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  Expert Agent Selection (EAS)

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  EAS Preference Handling Distribution (EAS PHD)

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  Service Level Maximizer (SLM)

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  Business Advocate (BA)
  
  
  

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  Multiple Call Handling (MCH)

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  Best Service Routing (BSR)

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  VuStats

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  Interruptible Aux Work
  
  
  

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  Interflow, Outflow, and 1st Available

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  Primary, Status poll, and Outflow

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  Status poll, Interflow, and 1st available

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  Primary, Status poll, and Interflow
  
  
  

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  Business Advocate (ISA)

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  Skill Assignment

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  Feature Access Codes (FACs)

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  Dial Access Plan