Free 3300 – Avaya Aura Contact Center Administration Practice Test Question

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  GIVE

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  READVAR

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  ASSIGN TO

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  COLLECT DIGITS

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  SEND REQUEST
  
  
  

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  SECTION

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  IF

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  GIVE IVR

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  WHERE EQUALS

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  EVENT HANDLER
  
  
  

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  If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and be disconnected.

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  If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the automotive skillset with a high priority, hear a special announcement, and then hear music.

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  If the caller's CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive with a low priority, hear an announcement and then hear music.

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  If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and then queue to the automotive skillset.

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  If the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a low priority and then hear music.
  
  
  

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  The original script application must be In the Contact Center View.

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  The original script application must be In the Local View.

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  The conversion of the script to a flow results in only one APPLICATION, the flow version.

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  The conversion of a script to a flow results in two scripts, the original script version and the new flow version.
  
  
  

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  The event handler monitors for the music failure.

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  The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.

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  The event handler must be the first line on any script, •vent handler can monitor for call abandons.
  
  
  

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  ASSIGN 1 TO loop_counter_cv SECTION wait_loop
  WHERE loop_counter__cv EQUALS
  VALUE 1: GIVE RAN 15
  VALUE 2: GIVE RAN 16
  VALUE 3: GIVE RAN 17
  DEFAULT: ASSIGN 0 TO loop_counter cv
  END WHERE
  ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv
  WAIT 30
  EXECUTE wait_loop
   

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  ASSIGN 1 TO loop_counter_cv SECTION wait_loop
  WHERE loop_counter_cv EQUALS
  VALUE 1: GIVE RAN 15
  VALUE 2: GIVE RAN 16
  VALUE 3: GIVE RAN 17 DEFAULT:
  END WHERE
  ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv
  WAIT 30
  EXECUTE wait_loop

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  Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

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  Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

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  Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

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  Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
  
  
  

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  Call Presentation Classes

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  Threshold Classes

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  Global Settings

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  Agent Greeting
  
  
  

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  Import a list of agents from a spreadsheet.

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  Delete a supervisor.

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  Create a new skillset.

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  Create an Agent to Skillset Assignment.
  
  
  

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  Activity Codes

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  Reason Codes

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  Busy Codes

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  Codes