Free 9L0-012 – Mac Service Certification Practice Test Question

Select all that apply, then click Submit answer.

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  Metal work surface
  

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  Power supply discharge tool
  

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  Grounded work mat
  

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  Wrist strap and cord
  

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  Wireless wrist strap
  

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  Static-shielding bags
  

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  VHB solvent
  

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  Nail polish remover
  

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  Isopropyl alcohol wipes
  

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  VHB neutralizer
  

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  Liquid acid neutralizer
  

Select all that apply, then click Submit answer.

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  System Information
  

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  Apple Service Toolkit (AST)
  

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  Apple Service Diagnostics (ASD)
  

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  Thermal Sensor Diagnostics (TD)
  

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  Thermal Service Diagnostics (TSD)
  

Select all that apply, then click Submit answer.

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  Keyboard
  

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  Trackpad
  

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  Microphone
  

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  Battery
  

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  LVDS cable
  

Select all that apply, then click Submit answer.

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  Disassemble the SuperDrive to check for debris or dust inside.
  

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  Look for cracks, dents, or scratches on the exterior of the system.
  

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  Connect the system to external speakers to check for sound output.
  

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  Erase all of the customer’s data and reinstall OS X to test the hard drive.
  

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  Check for any unusual odors coming from the system, which might indicate spill damage.
  

Select an option, then click Submit answer.

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  plastic
  

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  acrylic
  

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  titanium
  

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  aluminum
  

Select an option, then click Submit answer.

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  Display Module
  

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  Logic board
  

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  I/O flex cable
  

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  I/O board
  

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  Press the internal SMC reset button near the SSD slot.
  
  

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  Disconnect the main battery, then hold down the power button down for five seconds.
  
  

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  Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.
  
  

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  Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time
  

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  After determining the issue is not hardware
  

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  After determining the issue is Education Opportunity
  

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  After determining the issue is caused by the Environment
  

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  After determining the issue is with the device's Software or Hardware
  

Select an option, then click Submit answer.

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  You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
  

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  Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
  

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  Complete the set of three modification tests as specified in GSX prior to opening the computer
  

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  Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs