Certified Advanced Administrator

Get ready for your exam by enrolling in our comprehensive training course. This course includes a full set of instructional videos designed to equip you with in-depth knowledge essential for passing the certification exam with flying colors.

$14.99 / $24.99

Security and Access

1. Course Introduction, Exam Guide and Security and Access Introduction
4m
2. Salesforce Security Model Overview
6m
3. User License Types
9m
4. Profiles
12m
5. Permission Sets
9m
6. Record and Field Level Access
7m
7. Sample Questions #1 & #3 from the Exam Guide
13m
8. Setting Organization-Wide Defaults
5m
9. Controlled by Parent
9m
10. Roles and the Role Hierarchy
6m
11. Logging in as Another User
5m
12. Profiles vs
9m
13. Ownership-Based Sharing Rules
11m
14. Criteria-Based Sharing Rules
11m
15. Manual Sharing
4m
16. Teams Access
14m
17. Record Ownership and Queues
3m
18. Public Groups
10m
19. Running the Health Check
5m
20. Account Owner Report
7m
21. Communities’ Security Settings
14m
22. Record Type Security Considerations
14m
23. Delegated Administration
5m
24. Territory Hierarchy Access Introduction
2m
25. Enabling Territory Management
4m
26. Configuring Territory Management
4m
27. Creating Territory Models
2m
28. Creating Territories
2m
29. Assigning Accounts to Territories
6m
30. Assigning Users to Terriotories
2m
31. Activating a Territory Model
3m

Extending Custom Objects and Applications

1. Extending Custom Objects and Applications Introduction
4m
2. Creating a Custom Object
7m
3. Creating a Junction Object
4m
4. Creating a Hybrid Junction Object
5m
5. Leveraging a Junction Object Across Multiple Record Types
13m
6. Assigning an Asset to a User via the Hybrid Junction Object
10m
7. Considerations for Relationships
16m
8. Creating the Asset Management App
9m

Auditing and Monitoring

1. View Setup Audit Trail
1m
2. Email Log
4m
3. Debug Log
4m
4. Event Monitoring
7m
5. Session Management
2m

Sales Cloud Applications

1. Course and Sales Cloud Applications Introduction
1m
2. Specifying a Parent Account / Account Hierarchy Creation
3m
3. Account Hierarchy and the Impact on Data Access
5m
4. Account Teams (aka Sales Teams)
2m
5. Implementing Paths in the Sales Cloud
7m
6. Customer Scenarios for Territory Management
3m
7. Opportunity Splits
12m
8. Products and Pricing on Opportunities
5m
9. Creating Pricebooks and What is the Standard Price Book?
11m
10. Enabling Product Scheduling
5m
11. Establishing Quantity and Revenue Scheduling on an Opportunity
5m
12. Enabling and Creating Quotes
8m
13. Syncing Quotes with Opportunities
4m
14. Quote Templates and Generating PDFs
7m
15. Creating Orders that Don't Require a Contract
5m
16. Adding the Orders and Contracts Related Lists to the Account Page Layout
4m
17. Creating Contracts
5m
18. Contract Settings
4m
19. Contact Roles on Contracts
6m
20. Collaborative Forecasts
6m
21. Customizable vs
6m
22. Creating Forecast Types
9m
23. Setting a Forecast Manager on a Territory
6m
24. Setting a Default Display Forecast Currency
2m
25. Configuring the Forecasts Hierarchy
3m
26. Cumulative Forecast Rollups
5m
27. Sharing Forecasts
1m
28. Custom Fiscal Year Considerations
3m

Service Cloud Applications

1. Service Cloud Applications Introduction
1m
2. Creating Support Processes
4m
3. Creating Case Record Types
2m
4. Service Console Introduction
6m
5. Customizing the Service Console with the Lightning App Builder
4m
6. Customizing the Service Console via App Settings
13m
7. Creating a Lightning Home Page for the Service Console
8m
8. Case Feed Overview - Lightning vs
5m
9. Case Feed Customization in Lightning Experience - Log a Call Quick Action
7m
10. Case Feed Customization in Lightning Experience - Close Case
8m
11. Case Feed Customization in Lightning Experience - Send Email
3m
12. Enabling Email to Case
10m
13. Case Closure
5m
14. Enabling Salesforce Knowledge
4m
15. Salesforce Knowledge Article Types vs
5m
16. Knowledge Data Categories
10m
17. Creating Knowledge Articles, Assigning Data Categories and Publishing Articles
11m
18. Adding the Knowledge Component to the Console
3m
19. Case Teams
8m
20. Additional Support Features
4m

Data Management

1. Data Management Introduction
2m
2. Validation Rules
12m
3. Conditional Validation Rules by User Profile
7m
4. Duplicate Management
8m
5. Creating a Duplicate Rule and Matching Rule
7m
6. Adding the Potential Duplicates Lightning Component to a Detail Page
5m
7. Duplicate Jobs, Duplicate Record Sets and Duplicate Record Set Items
4m
8. Field Dependencies and Making Dependent Picklist Values Required
12m
9. Data Enrichment through Data.com
10m
10. Data Archiving
5m

Content Management

1. Course and Content Management Introduction
1m
2. Salesforce CRM Content Settings and Enablement
5m
3. Creating Content Packs
7m
4. Disabling Content Pack Creation
3m
5. Setting Library Permissions - Granting Users Access to a Library
3m
6. Working with Libraries in Lightning Experience (via Files)
3m
7. Documents vs
14m

Change Management

1. Change Management Introduction
1m
2. Sandboxes and Change Sets
10m
3. Unmanaged Packages
5m
4. Force.com IDE
3m
5. Ant Migration Tool
2m
6. Workbench
6m
7. Salesforce DX and CLI
3m

Analytics, Reports and Dashboards

1. Analytics, Reports and Dashboards Introduction
1m
2. Custom Report Types
10m
3. Salesforce Report Formats
5m
4. Reporting Snapshots Demo
9m
5. Historical Trend Reporting Demo
3m
6. Bucketing
3m
7. Custom Summary Formulas
4m
8. Joined Reports
5m
9. Cross Filters
4m
10. Creating a Dynamic Dashboard
5m
11. Dashboard Filters
3m
12. Retired Exam Guide Sample Question #4
5m

Process Automation

1. Process Automation Introduction
3m
2. Automation Home
2m
3. Process Automation Cheat Sheet
4m
4. Workflow Rules and Available Actions
4m
5. Field Updates via Workflow Actions
10m
6. Cross-Object Field Updates and Making Fields Required
10m
7. Email Templates, Email Alerts and Process Automation Settings
9m
8. Troubleshooting Email Alerts
8m
9. Creating New Object Records via Workflow Rules - Tasks Only
4m
10. Outbound Messages
7m
11. Time-Based Actions
2m
12. Time-Based Workflow Queue
3m
13. Approval Processes
11m
14. Troubleshooting an Approval Process
9m
15. Adding Items to Approve Component to Home Page Layout
2m
16. Process Builder Intro
2m
17. Actions Available from the Process Builder
5m
18. Converting Workflow Rules into a Process
9m
19. Process Versioning
9m
20. Viewing Scheduled Actions from Processes - Paused Flow Interviews
3m
21. Adding Multiple If/Then Statements in Processes and Post to Chatter
9m
22. Example Processes
3m
23. Troubleshooting Processes
7m
24. Flow Builder Introduction
6m
25. Using Flow Templates
4m
26. Setting Flow User on Your User Account
2m
27. Flow Types and Building Flows
4m
28. Screen Flows and Autolaunched Flows
12m
29. Other Types of Flows
8m
30. When to Use Visualforce and Apex Triggers
3m
31. Monitoring Flows and Processes
2m
32. Order of Execution
5m
33. Retired Exam Guide - Sample Question #5
3m
34. Trailmix for the Advanced Admin Exam
3m