ADM-201: Administration Essentials for New Admins
Get ready for your exam by enrolling in our comprehensive training course. This course includes a full set of instructional videos designed to equip you with in-depth knowledge essential for passing the certification exam with flying colors.
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Salesforce Introduction
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1. What is CRM?4m 55s
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2. Salesforce the Company9m 55s
Organizational & User Setup
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1. Org & User Setup8m 54s
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2. Customising the User Interface6m 35s
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3. Homepage Customization13m 13s
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4. UI Customization for Admins6m 51s
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5. Company Profile19m 47s
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6. User Management18m 17s
My First App
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1. Learning Objectives3m 44s
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2. Understanding the Standard Object Model11m 33s
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3. Creating an App & Personalizing Salesforce14m
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4. Creating Objects & Tabs15m 20s
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5. Creating Fields27m 51s
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6. Field Dependences7m 34s
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7. Creating Object Relationships24m 16s
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8. Traversing Relationships with Formulas and Summary Fields11m 31s
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9. Page Layout Customization7m 44s
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10. Field Histories2m 4s
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11. Record Types Part 115m 9s
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12. Record Types Part 218m 48s
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13. Standard Fields & Deleting Fields6m 53s
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14. Customising Search and Tab Layouts4m 43s
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15. List Views6m 47s
Process Automation
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1. Learning Objectives41s
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2. Validation Rules17m 33s
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3. Workflow Rules & Actions27m 16s
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4. Approval Processes16m 42s
Salesforce Security
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1. Learning Objectives1m 4s
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2. Salesforce Security Overview4m 20s
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3. Organizational Security Settings16m 23s
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4. Organizational Wide Defaults4m 44s
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5. Record Ownership5m 7s
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6. Role Hierarchies9m 15s
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7. Sharing rules10m 5s
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8. Manual Sharing6m 41s
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9. Object Permissions and Record Access1m 29s
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10. User Profiles & Permissions19m 37s
Reports & Dashboards
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1. Learning Objectives52s
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2. Tabular Reports11m 43s
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3. Report Automation7m 57s
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4. Summary Reports5m 39s
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5. Matrix Reports5m 25s
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6. Report Charts & Formatting5m 46s
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7. Reports & Page Layouts5m 19s
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8. Bucket Fields3m 19s
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9. Report Types15m 12s
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10. Dashboards12m 43s
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11. Report & Dashboard Security9m 29s
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12. Chatter & Dashboards5m 1s
Data Management
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1. Learning Objectives1m 6s
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2. Duplicate Management13m 33s
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3. Methods for Importing Data5m 39s
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4. Salesforce IDs and External IDs5m 49s
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5. Data Loader20m 24s
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6. Import Wizard10m 1s
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7. Considerations when importing data3m 23s
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8. Backing up Salesforce Data8m 33s
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9. Mass Action Functions9m 15s
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10. Salesforce Content8m 54s
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11. Document Folder & File Uploading Review4m 44s
Sales & Marketing
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1. Learning Objectives1m 56s
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2. Sales Overview5m 24s
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3. Web to Lead8m 2s
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4. Lead Scoring5m 41s
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5. Auto Response Rules11m 54s
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6. Lead Conversion15m 47s
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7. Assignment Rules10m 2s
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8. Opportunity Overview8m 27s
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9. Products & Pricebooks9m 10s
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10. Sales Productivity Features13m 50s
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11. Campaign Management20m 56s
Service Cloud
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1. Learning Objectives2m 24s
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2. The Case Object12m 42s
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3. Case Settings4m 57s
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4. Support Processes9m 2s
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5. Case Escalation Rules8m 48s
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6. Email to Case8m 14s
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7. Web to Case5m 8s
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8. Solutions12m 8s
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9. Knowledge13m 9s
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10. Ideas5m 43s
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11. Customer, Partner & Employee Communities16m 48s
Activity Management
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1. Activity Management10m 13s
Mobile & Desktop Integration
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1. Learning Objectives45s
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2. Salesforce18m 33s
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3. SalesforceA4m 46s
