ITILFND V4: ITIL 4 Foundation

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Introduction

1. Exam Fundamentals
6m 29s
2. 4th Industrial Revolution
3m 31s
3. Service Organizations
5m 4s

Service Management

1. Service Management
2m 34s
2. Value
4m 6s
3. Organizations and People
5m 36s
4. Services and Products
11m 45s
5. Service Offerings
5m 42s
6. Service Relationships
6m 17s
7. Outcomes
2m 54s
8. Costs
10m 21s
9. Risks
5m 59s
10. Utility and Warranty
4m 46s

Four Dimensions of Service Management

1. Four Dimensions of Service Management
1m 20s
2. Organizations and People
6m 57s
3. Information and Technology
7m 42s
4. Partners and Suppliers
9m 45s
5. Value Streams and Processes
4m 47s
6. PESTLE
3m 11s
7. Applying the Four Dimensions
5m 2s

Service Value System

1. Service Value System
2m 38s
2. Opportunity, Demand, and Value
5m 20s
3. Governance
2m 4s

Guiding Principles

1. Guiding Principles
3m 34s
2. Focus on Value
3m 53s
3. Start Where You Are
8m 8s
4. Progress Iteratively with Feedback
6m 40s
5. Collaborate and Promote Visibility
5m 28s
6. Think and Work Holistically
5m 33s
7. Keep It Simple and Practical
3m 32s
8. Optimize and Automate
5m 56s

Service Value Chain

1. Service Value Chain
5m 14s
2. Plan
4m 18s
3. Improve
4m 2s
4. Engage
8m 27s
5. Design and Transition
5m 12s
6. Obtain/Build
7m 7s
7. Deliver and Support
5m 10s
8. Value Streams
1m 58s

Continual Improvement

1. Continual Improvement
2m 20s
2. Continual Improvement Model
1m 55s
3. What is the Vision?
2m 51s
4. Where are We Now?
2m 8s
5. Where Do We Want to Be?
3m 13s
6. How Do We Get There?
1m 29s
7. Take Action
1m 13s
8. Did We Get There?
1m 34s
9. How Do We Keep the Momentum Going?
2m 14s
10. Continual Improvement and the Guiding Principles
3m 54s

General Management Practices

1. Categories of Practices
2m 34s
2. Management Practices
1m 16s
3. Continual Improvement
7m 45s
4. Information Security Management
3m 42s
5. Relationship Management
1m 53s
6. Supplier Management
1m 30s
7. Architecture Management
2m 5s
8. Knowledge Management
2m 10s
9. Measurement and Reporting
1m 24s
10. Organizational Change Management
1m 22s
11. Portfolio Management
2m 2s
12. Project Management
2m 3s
13. Risk Management
2m 13s
14. Service Financial Management
1m 14s
15. Strategy Management
1m 53s
16. Workforce and Talent Management
1m 39s

Service Management Practices

1. Service Management Practices
1m 14s
2. Change Control
8m 51s
3. Incident Management
8m 2s
4. Problem Management
4m 48s
5. Service Desk
7m 52s
6. Service Level Management
5m 47s
7. Service Request Management
7m 19s
8. IT Asset Management
1m 55s
9. Monitoring and Event Management
2m 10s
10. Release Management
1m
11. Service Configuration Management
1m 15s
12. Availability Management
1m 6s
13. Business Analysis
57s
14. Capacity and Performance Management
2m 14s
15. Service Catalog Management
1m 35s
16. Service Continuity Management
1m 27s
17. Service Design
1m 34s
18. Service Validation and Testing
1m 2s

Technical Management Practices

1. Technical Management Practices
40s
2. Deployment Management
55s
3. Infrastructure and Platform Management
57s
4. Software Development and Management
59s

Conclusion

1. Putting It All Together
6m 33s
2. Conclusion
1m 42s
3. ITIL Certification Path
2m 1s