ITILFND: ITIL Foundation

ITILFND: ITIL Foundation

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The Foundations of the Foundations Course

  • 1. Welcome to the ITILv3 Foundations Course!
    3m
  • 2. Exam Fundamentals
    2m 16s
  • 3. ITSM and ITIL
    1m 32s
  • 4. What Does ITIL Provide?
    3m 33s
  • 5. Important Message About the Course
    54s
  • 6. Best Practices
    5m 25s
  • 7. Essential Definitions
    11m 1s
  • 8. Governance Control
    3m 28s
  • 9. Organizational Structure
    4m 29s
  • 10. Risk
    4m 35s
  • 11. Toolsets in ITIL
    1m 21s

The Service Lifecycle

  • 1. The Service Lifecycle
    2m 18s
  • 2. Overview of Processes & Phases
    4m 31s

Service Strategy

  • 1. Service Strategy (Overview)
    4m 31s
  • 2. Objectives of Service Strategy
    4m 56s
  • 3. Creating Value
    5m 29s
  • 4. Assets in Service Strategy
    10m 31s
  • 5. Strategy Management Process
    1m 45s
  • 6. Service Portfolio Management Process
    6m 5s
  • 7. Business Relationship Management Process
    4m 20s
  • 8. Financial Management Process
    10m 5s
  • 9. Demand Management Process
    2m 47s
  • 10. Roles in Service Strategy
    2m 35s
  • 11. Tools in Service Strategy
    1m 47s

Service Design

  • 1. Service Design (Overview)
    4m 38s
  • 2. Objectives of Service Design
    8m 41s
  • 3. "Complete" Service Design
    4m 33s
  • 4. The Four P's of Service Design
    2m 45s
  • 5. Service Design Packages (SDPs)
    10m 22s
  • 6. Design Coordination Process
    3m 19s
  • 7. Service Catalog Management Process
    6m 48s
  • 8. Types of Service Catalogs
    7m 1s
  • 9. Service Level Management (SLM) Process
    7m 34s
  • 10. Service Level Management (SLM) Process (Continued)
    6m
  • 11. Capacity Management
    5m 40s
  • 12. Capacity Management Process (Continued)
    7m 35s
  • 13. Availability Management Process
    9m 55s
  • 14. Reactive and Proactive Availability
    3m 33s
  • 15. Risk Analysis in Availability
    6m 40s
  • 16. Component Failure Impact Analysis
    1m 15s
  • 17. Fault-Tree Analysis
    3m 15s
  • 18. Expanded Incident Lifecycle
    7m 10s
  • 19. Availability Measurement
    3m 51s
  • 20. IT Service Contintuity Management
    7m 50s
  • 21. Information Security Management Process
    6m 53s
  • 22. Supplier Management Process
    6m 40s
  • 23. Roles in Service Design
    1m 1s
  • 24. Tools in Service Design
    1m 23s

Service Transition

  • 1. Service Transition (Overview)
    2m 24s
  • 2. Objectives of Service Transition
    6m 17s
  • 3. Outsourcing in Service Transition
    3m 47s
  • 4. Transition Planning and Support
    3m 39s
  • 5. Knowledge Management
    7m 18s
  • 6. Service Asset and Configuration Management
    4m 28s
  • 7. SACM Definitions and Concepts
    10m 40s
  • 8. SACM's 5 Principles
    4m 31s
  • 9. Change Management
    6m 25s
  • 10. 3 Types of Changes
    7m 36s
  • 11. Change Process Flow
    8m 47s
  • 12. Change Advisory Board
    4m 19s
  • 13. Change Authority
    2m 10s
  • 14. Change Models
    2m 35s
  • 15. Change Documents
    2m 50s
  • 16. Release and Deployment Management
    6m 22s
  • 17. Release & Deployment Assets
    4m 21s
  • 18. Release and Deployment Process
    6m 17s
  • 19. Service Validation and Testing Process
    1m 36s
  • 20. Change Evaluation
    1m 29s
  • 21. Roles in Service Transition
    1m 5s
  • 22. Tools in Service Transition
    2m 9s

Service Operations

  • 1. Service Operation (Overview)
    3m 25s
  • 2. Objectives of Service Operation
    2m 19s
  • 3. Principles of Service Operation
    6m 18s
  • 4. Event Management
    4m 7s
  • 5. Event Types
    4m 39s
  • 6. Incident Management - Purpose
    2m 41s
  • 7. Incident Management - Scope
    2m 55s
  • 8. Incident Management Process
    9m 18s
  • 9. Major Incidents
    3m 5s
  • 10. Models for Incident Handling
    3m 46s
  • 11. Problem Management
    4m 59s
  • 12. Problem Management Concepts
    4m 46s
  • 13. Problem Management Process
    6m 57s
  • 14. Request Fulfillment Process
    5m 52s
  • 15. Access Management
    4m 10s
  • 16. The Service Desk
    5m 24s
  • 17. Service Desk Functions
    6m 14s
  • 18. Service Desk Personnel
    6m 1s
  • 19. Structure of the Service Desk
    6m 33s
  • 20. IT Operations Management
    3m 53s
  • 21. Technical Management
    2m 18s
  • 22. Applications Management
    2m 8s
  • 23. Roles in Service Operation
    1m 46s
  • 24. Tools in Service Operation
    6m 24s
  • 25. Service Operations Interactions
    2m 58s

Continual Service Improvement (CSI)

  • 1. Objectives of Continual Service Improvement
    4m 45s
  • 2. Principles of CSI
    8m 28s
  • 3. CSI Process
    5m 51s
  • 4. An Approach to CSI
    4m 10s
  • 5. Metrics and Measures
    8m 7s
  • 6. Putting CSI Into Practice
    8m 51s
  • 7. Roles in CSI
    1m 46s
  • 8. Tools in CSI
    2m 46s
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