CQA: Certified Quality Auditor

CQA: Certified Quality Auditor

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Auditing Fundamentals

  • 1. 1A1 Methods - Introduction and three defintions
    8m
  • 2. 1A1 Quality Auditing - Standards
    5m
  • 3. 1A1 Auditing Methods - Product, Process and System Audits
    4m
  • 4. 1A1 Auditing Methods - Combined and Joint Audits
    3m
  • 5. 1A2 Auditor-auditee Relationship (First, Second and Third Party Audits)
    5m
  • 6. 1A3 Purpose - Registration/Certification and Accreditation
    6m
  • 7. 1A3 Purpose - For cause, Risk based, Compliance, Surveillance, and CAPA
    5m
  • 8. 1A4 Common Elements with other Audits
    4m
  • 9. 1B1 Elements of purpose and scope
    6m
  • 10. 1B2 Benefits of audits
    4m
  • 11. 1C Criteria to audit against
    7m
  • 12. 1D Roles and responsibilities of audit participants
    6m
  • 13. 1E1 Professional conduct and responsibilities
    8m
  • 14. 1E2 Legal consequences
    3m
  • 15. 1E3 Audit credibility
    9m

2. Audit Process

  • 1. 2A Audit Preparation and Planning
    4m
  • 2. 2A1 Elements of the audit planning process
    9m
  • 3. 2A2 Auditor selection
    6m
  • 4. 2A3 Audit-related documentation and considerations
    7m
  • 5. 2A4 Logistics
    4m
  • 6. 2A5 Auditing tools and working papers
    11m
  • 7. 2A6 Auditing strategies
    10m
  • 8. 2A7 Auditing plan
    3m
  • 9. 2B1 On-site audit management for the auditor
    6m
  • 10. 2B2 On-site audit management for the auditee
    4m
  • 11. 2B3 Opening meeting
    9m
  • 12. 2B4 Audit data collection and analysis
    20m
  • 13. 2B5 Establishment of objective evidence
    6m
  • 14. 2B6 Organization of objective evidence
    8m
  • 15. 2B7 Exit and closing meeting
    9m
  • 16. 2C1 Audit report development and content
    10m
  • 17. 2C2 Effective reports
    6m
  • 18. 2C3 Final audit report steps
    7m
  • 19. 2D1 Elements of the corrective and preventive action (CAPA) process
    11m
  • 20. 2D2 Review of corrective and preventive action (CAPA) plan
    7m
  • 21. 2D3 Verification of corrective and preventive action (CAPA)
    3m
  • 22. 2D4 Follow-up on ineffective corrective and preventive action (CAPA)
    7m
  • 23. 2D5 Audit closure
    3m

3 Auditor Competencies

  • 1. 3 Auditor Competencies
    9m
  • 2. 3A Auditor Characteristics
    7m
  • 3. 3B On-site Audit Resource Management
    6m
  • 4. 3C Conflict Resolution - Part 1
    9m
  • 5. 3C Conflict Resolution - Part 2
    9m
  • 6. 3D Communication and Presentation Techniques
    12m
  • 7. 3E Interviewing Techniques
    6m
  • 8. 3F1 Team Building
    5m
  • 9. 3F2 Team Facilitation
    4m
  • 10. 3F3 Stages of Team Development
    10m

4. Audit Program Management and Business Applications

  • 1. 4A1 Senior Management Support
    9m
  • 2. 4A2 Staffing and Resource Management
    6m
  • 3. 4A3 Auditor Training and Development
    6m
  • 4. 4A4 Audit Program Evaluation
    8m
  • 5. 4A5 Internal Audit Program Management
    15m
  • 6. 4A6 External Audit Program Management
    7m
  • 7. 4A7 Best Practices
    5m
  • 8. 4A8 Organizational Risk Management
    13m
  • 9. 4A9 Management Review Input
    6m
  • 10. 4A10 Electronic Records and Computerized System Considerations
    9m
  • 11. 4B1 Auditing as a Management Tool
    4m
  • 12. 4B2 Interrelationship of Business Processes
    5m
  • 13. 4B3 Cost of Quality (COQ) Principles
    12m

5. Quality Tools and Techniques

  • 1. 5A Basic Quality and Problem Solving Tools - Introduction
    4m
  • 2. 5A1 Pareto Chart
    6m
  • 3. 5A2 Cause and Effect Diagrams
    5m
  • 4. 5A3 Flowcharts
    5m
  • 5. 5A4 Statistical Process Control (SPC) Charts
    17m
  • 6. 5A5 Check Sheets
    6m
  • 7. 5A6 Scatter Diagrams
    4m
  • 8. 5A7 Histograms
    7m
  • 9. 5A8 Root Cause Analysis (RCA)
    6m
  • 10. 5A9 Plan-Do-Check-Act (PDCA) Cycle
    4m
  • 11. 5B1 Six Sigma
    13m
  • 12. 5B2 Lean - Introduction and Benefits
    3m
  • 13. 5B2 Lean Philosophy
    5m
  • 14. 5B2 Lean - Value Stream Mapping (VSM)
    9m
  • 15. 5B2 Lean - Types of Wastes - Muda, Mura and Muri
    7m
  • 16. 5B2 Lean - Eight Types of Wastes
    11m
  • 17. 5B2 Waste Elimination - Pull System
    4m
  • 18. 5B2 Waste Elimination - Kanban Card
    5m
  • 19. 5B2 Waste Elimination - 5S
    8m
  • 20. 5B2 Waste Elimination - Standard Work and Poka-Yoke
    5m
  • 21. 5C Basic Statistics
    3m
  • 22. 5C1 Measures of Central Tendency
    9m
  • 23. 5C2 Measures of Dispersion
    11m
  • 24. 5C3 Qualitative and Quantitative Analysis
    9m
  • 25. 5D1 Common and Special Cause
    8m
  • 26. 5D2 Process Performance Metrics
    17m
  • 27. 5D3 Outliers
    4m
  • 28. 5E2 Types of Sampling
    11m
  • 29. 5E1 Acceptance Sampling Plans
    12m
  • 30. 5E3 Sampling Terms
    9m
  • 31. 5F Change Control
    11m
  • 32. 5F Configuration Management
    7m
  • 33. 5G Verification and Validation
    5m
  • 34. 5H Risk Management Tools
    9m
  • 35. 5H Plan Risk Management and Identify Risks
    5m
  • 36. 5H Analyze Risks
    9m
  • 37. 5H Plan Risk Response and Monitor/Control Risks
    11m
  • 38. 5H Failure Mode and Effects Analysis
    15m
  • 39. 5H Hazard Analysis and Critical Control Points (HACCP)
    5m
  • 40. 5H Critical to Quality (CTQ) Analysis
    5m
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