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SD0-302 – Service Desk Manager Qualification

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Showing 13–15 of 15 questions

Question 13 (Volume A)

Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?

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    To eliminate single points of contact for services

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    To eliminate single points of failure for services

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    To remove critical resources for services

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    To remove long term workarounds for services


Question 14 (Volume B)

Which of these options is a characteristic of an effective mentor?

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    An effective mentor Is a successful leader in their field

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    An effective mentor works on your personal skills and relationships

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    An effective mentor discusses your progress and shapes development

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    An effective mentor uses structured learning techniques for training


Question 15 (Volume A)

Which is the most useful question to consider when providing a risk status update?

Select an option, then click Submit answer.

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    Can the risk be logged as a Problem?

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    Is the risk getting worse or better?

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    Can the Service Desk pass the risk to Change Management yet?

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    Has Release Management been notified yet?