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E_C4HYCP1811 – SAP Certified Product Support Specialist - SAP Commerce Cloud

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Showing 1–3 of 10 questions

Question 1

What does the Assisted Service Module enable a customer sales and service agent to do? (3)

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    Search for a customer's account or session
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    Create a new customer account on the customer's behalf
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    Override the rules of a promotion on behalf the customer
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    Create a voucher on behalf of the customer
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    View or edit the customer's cart using the 360 degree customer view
Question 2

In which project phase do you make a go/no-go decision for the Build phase? (2)

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    Engineering
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    Deployment
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    Exploration
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    Foundation
Question 3

Which user interfaces can you use to enter a customer complaint ticket? (2)

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    BackOffice Customer Support Cockpit
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    On the storefront using the Assisted Service Module
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    Personalization mode in SmartEdit
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    BackOffice Order Fulfillment Cockpit