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C_C4H510_01 – SAP Certified Application Associate - SAP Service Cloud 1911

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Showing 1–3 of 10 questions

Question 1

Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

Select all that apply, then click Submit answer.

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    CTI client server
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    Live activity pane
  • ○

    CTI Client adapter
  • ○

    CTI desktop client
Question 2

Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

Select all that apply, then click Submit answer.

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    Custom calculated key figures are allowed
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    Custom reports creation is supported with a guided procedure
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    Variable selection is possible
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    Custom reports require new data sources
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    Custom reports can be created by sales employees
Question 3

Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

Select all that apply, then click Submit answer.

  • ○

    Responsible employee
  • ○

    Territory Manager
  • ○

    Service technician team
  • ○

    Customer
  • ○

    Service engineer