← Back to exam page

User-Experience-Designer – Salesforce Certified User Experience Designer(WI23)

Loading demo links...

Showing 4–6 of 10 questions

Question 4 (A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.)

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.

In which two ways could the agent experience be made more efficient? Choose 2 answers

Select all that apply, then click Submit answer.

  • ○

    Open links in new windows when agents click on details from case widgets.
  • ○

    Use Salesforce Flow to help complete fields required for case closure.
  • ○

    Design custom Lightning Web Components for the customer to complete.
  • ○

    Complete relevant information about the customer using Lightning Record Pages.
Question 5 (Mixed Questions)

A UX designer is creating a customer to-do list component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components

Select all that apply, then click Submit answer.

  • ○

    Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents list and child items
  • ○

    the css styles defined in the parent list component are not shared with child items

  • ○

    any custom styles shared between the list and child items should be imported from a shared css file
  • ○

    the css style defined in the parent list component are inherited by child item
Question 6 (Mixed Questions)

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.

What should the designer create and show to the user to test the content and structure of the new feature?

Select an option, then click Submit answer.

  • ○

    Wireframe Prototype
  • ○

    Heuristic Review
  • ○

    Dairy Study
  • ○

    Task Analysis