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Salesforce-Certified-Administrator – Salesforce Certified Administrator Exam (WI23)

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Showing 10–12 of 15 questions

Question 10

Cloud Kicks has a custom object called Shipments. The Company wants to see all the

shipment items from an Account page. When an Account is deleted, the shipments should remain.

What type of relationship should the administrator make between Shipments and Account?

Select an option, then click Submit answer.

  • ○

    Shipments should have a lookup to Account.
  • ○

    Accounts should have a lookup to Shipments.
  • ○

    Shipments should have a master-detail to Accounts.
  • ○

    Accounts should have a master-detail to Shipments.
Question 11

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response

from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

Select an option, then click Submit answer.

  • ○

    Assignment Rule
  • ○

    Case Escalation Rule
  • ○

    Omni-Channel Supervisor
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    Formula Field
Question 12

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.

Which tool should an administrator use to meet this requirement?

Select an option, then click Submit answer.

  • ○

    Opportunity Processes
  • ○

    Dynamic Forms
  • ○

    Path Key fields
  • ○

    Workflow Rules