A custom field on an account is used to track finance information about a customer. Only members of the Finance Team have access to this field. However, the business wants to allowone customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances. What is the recommended solution to grant the customer service agent access to the field?
Select an option, then click Submit answer.
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Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent.
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Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the agent
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Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field via Field Level Security
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Update the custom field’s Field Level Security in setup to allow the agent read-only access to the field.
