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CRT-261 – Salesforce Certified Service Cloud Consultant

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Showing 4–6 of 10 questions

Question 4

Which three are characteristics of Visual Workflow? Choose 3 answers

Select all that apply, then click Submit answer.

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    Apex code must be used to update fields in the database.
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    Elements can be used to pass data to legacy systems.
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    Apex code must be used to pass data to legacy systems.
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    Only one version of a flow can be activated at a time.
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    Elements can be used to update fields in the database.
Question 5

What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

Select all that apply, then click Submit answer.

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    Ensure that at least 60% of the code is covered by unit tests before deploying to production.
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    Plan and communicate the deployment to all users of the organization in advance.
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    Select a window of time when users will NOT be making changes to the organization.
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    Ensure all users refrain from logging into production for an entire day prior to deployment.
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    Migrate a test deployment to a staging environment for a smoother real-life experience.
Question 6

Universal Containers needs to closely manage the publishing life cycle for articles in Knowledge. Article managers will be granted different publishing capabilities, from article creation through archiving published articles.

How should the permissions for article managers be set up?

Choose one answer

Select an option, then click Submit answer.

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    Create public groups with article managers and assign each group to specific article actions.
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    Create publication teams with article managers and assign each team to specific article actions.
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    Create public groups with article managers and assign each group to specific publication states.
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    Create publication teams with article managers and assign each team to specific publication states.