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Advanced-Administrator – Salesforce Certified Advanced Administrator (SP19)

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Showing 13–15 of 15 questions

Question 13

Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal reminder l month before their customer's planned expiration date. The administrator builds a flow to automate the process, which runs when a record is created, and tests several possible scenarios.

What win occur if the expiration date is changed from January 1 of the next year to yesterday?

Select an option, then click Submit answer.

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    The flow is unable to run and a flow error message Is sent to the user who Initiates the flow.
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    The Interview resumes 1 month before the original expiration date and will send the email at that rime.
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    The Interview is rescheduled based on the expiration date and sends the email on the last day of the current month.
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    The resume event is recalculated and the email goes out to the account owner immediately.
Question 14

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

Select an option, then click Submit answer.

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    Set up and configure Entitlement Process to design timelines and track issue resolution.
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    Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
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    Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
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    Expose the Service Contracts object in the Service Console for an agent to view when working a case.
Question 15

The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.

What tool should the administrator use to evaluate what is causing the errors?

Select an option, then click Submit answer.

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    Login History
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    Debug Log
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    Setup Audit Log
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    Record History