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ADM-261 – Service Cloud Administration

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Showing 13–15 of 15 questions

Question 13 (Pool B)

The lifecycle of a Knowledge article consists of five stages.

In which order does an article proceed through these stages?

Select an option, then click Submit answer.

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    Create, approve, publish, consume, feedback
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    Create, feedback, publish, approve, consume
  • ○

    Create, publish, feedback, approve, consume
  • ○

    Create, consume, feedback, approve, publish
Question 14 (Pool A)

Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

Select an option, then click Submit answer.

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    Comment Search Component
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    Comments List View
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    Global Search
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    Search Utility Component
Question 15 (Pool A)

Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated.

Which statement is true about migrating images into Salesforce Knowledge?

Select an option, then click Submit answer.

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    Ensure that each image does NOT exceed the maximum of 25 MB
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    Upload the images into Salesforce prior to importing the articles
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    Convert all images to .jpeg, as this is the only supported file type
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    Include images in an .html file using the image tag and src attribute