← Back to exam page

ITIL-4-DITS – ITIL 4 Leader: Digital & IT Strategy Exam

Loading demo links...

Showing 1–3 of 5 questions

Question 1

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.

Which approach is the CIO using to support the programme?

Select an option, then click Submit answer.

  • ○

    Encouraging digital technology opportunities
  • ○

    Establishing a mantel intelligence culture
  • ○

    Giving employees time for training and development
  • ○

    Working with workflow and talent management
Question 2

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.

What else do they need lot the digital transformation to succeed?

Select an option, then click Submit answer.

  • ○

    Management of threats and opportunities
  • ○

    Improved use of automation
  • ○

    Management of staff skills and competence
  • ○

    Linked processes and practices to value creation
Question 3

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Select an option, then click Submit answer.

  • ○

    Digital strategy
  • ○

    Digital technology
  • ○

    Digital transformation
  • ○

    Digital business