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PEGAPCSA80V1_2019 – Pega Certified System Architect (PCSA) 80V1 2019

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Showing 16–18 of 61 questions

Question 16

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.

Which recipient role do you select to configure this requirement?

Select an option, then click Submit answer.

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    Configure the email to go to a work queue.
  • ○

    Configure the email to go to a customer.
  • ○

    Configure the email to go to an interested person.
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    Configure the email to go to an owner.
Question 17

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two entities would you model as case type? (Choose two.)

Select all that apply, then click Submit answer.

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    Fraud investigation
  • ○

    Claim
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    Customer
  • ○

    Items of loss
Question 18

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

How does assignment urgency impact the deadline and passed deadline intervals?

Select an option, then click Submit answer.

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    Urgency value remains at 100, but other service level processing continues.
  • ○

    Urgency value continues to increment as configured.
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    Service level processing is halted until the assignment is completed.
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    The user is notified that the maximum urgency has been reached.