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PEGAPCDC85V1 – Pega Certified Decisioning Consultant (PCDC) version 8.5

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Showing 4–6 of 10 questions

Question 4

U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Select all that apply, then click Submit answer.

  • ○

    Business levers

  • ○

    Engagement policies

  • ○

    Context weighting

  • ○

    Contact policies


Question 5

U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

Select all that apply, then click Submit answer.

  • ○

    Set up business structure to Sales/CreditCards

  • ○

    Define customer engagement polices

  • ○

    Create and configure the real-time container

  • ○

    Create the action and its web treatment

  • ○

    Define customer contact policies


Question 6

Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

Which two channels can the company use to present the new data plan to a customer?

(Choose Two)

Select all that apply, then click Submit answer.

  • ○

    Television

  • ○

    Retail store

  • ○

    Chatbot

  • ○

    Billboard