An insurance company provides personal property insurance. Jewelry is categorized as a special type of personal property. Requests for jewelry coverage require that a user managing the request is trained to appraise jewelry. The requirement is to route assignments for jewelry appraisals to users who have this skill, Which one of the following routing approaches would you use?
Select an option, then click Submit answer.
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Route requests to a work group that uses skill rating parameters for work group members.
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Route requests to a decision table which routes the request to a work group in a location where there are users who have appraisal skills.
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Route requests to a reporting manager who assigns the request to an available user to ensure fast processing.
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Route directly to a user who is a member of work group that uses skill rating parameters.
