Loading demo links...
Showing 1–3 of 10 questions
Select and move the Business Architect tasks to the Journey Centric Development project order column and place them in the correct order.
Answer is in the explanation below.
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose Three)
Select all that apply, then click Submit answer.
Provide notification to HR requesting urgency be increased.
Provide a service level for the HR assignment.
Provide escalation action to HR and resolve the case.
Provide a field for urgency adjustment.
Provide a local action to transfer the assignment to another queue.
You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose Two)
Select all that apply, then click Submit answer.
Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
Configure single level approval routing to a supervisor who assigns the task to the specific team.
Configure routing to a skilled work group using the appropriate skill parameters for the selected service.
