An integration updates a custom data object that uniquely maps to contacts within Eloqua using an email address. When net-new contacts are created via the integration, the contact is created with the accurate field values. However, subsequent updates to mapped fields of the custom object records are NOT reflected on the contact.
What is the cause of this? (Choose the best answer.)
Select an option, then click Submit answer.
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You cannot update field values on the contact table from a custom object record.
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The “Save to Contact Table” processing step within record services is NOT enabled.
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The “Update Existing Record or Data Object” processing step within services is NOT enabled.
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The field mapping within the custom object is configured incorrectly.