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1z0-1064-22 – Oracle B2B Service 2022 Implementation Professional

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Showing 1–3 of 10 questions

Question 1

Which three statements are true about building Digital Customer Service (DCS) applications?

Select all that apply, then click Submit answer.

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    Many DCS applications can be active in production at the same time.
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    DCS includes a “reference implementation template” that illustrates recommended implementation practices.
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    Only one version of a DCS application can be active in production at any time.
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    DCS application can be embedded in other sites.
Question 2

Which two are required to publish a completed Digital Customer Service (DCS) application?

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    a single “publish” action to complete the task
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    nothing (DCS applications are always available to all users.)
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    moving the application to Staging and subsequently to Production status
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    system administrator approval
Question 3

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?

Select all that apply, then click Submit answer.

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    Resolution is due on Saturday, 2 PM EST.
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    If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
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    First Response is due on Friday, 12 noon EST.
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    If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.