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1z0-1038-22 – Oracle Service Center 2022 Implementation Professional

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Showing 4–6 of 10 questions

Question 4

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.

What are the two options that you would suggest £o streamline this contact center training program?

Select all that apply, then click Submit answer.

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    Business rules
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    Guided assistance
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    Intent guide
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    Custom process model
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    Agent scripts
Question 5

In which two scenarios would you use multiple interfaces?

Select all that apply, then click Submit answer.

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    When you need multiple channels enabled such as email, chat, and web self-service
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    When new business processes need to be supported other than the standard contact center
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    When multiple languages need to be supported
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    When your portal needs the support of different channels for login
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    When your business operates in different lines of business
Question 6

How frequently does Oracle release a new version of a product?

Select an option, then click Submit answer.

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    Once in four months
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    Once in six months
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    Once in three months
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    Every month