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1z0-1037-22 – Oracle Knowledge Management 2022 Implementation Professional

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Showing 4–6 of 10 questions

Question 4

You notice that when a customer searches with the word “mobile”, there are irrelevant answers showing under “Answers Other Found Helpful” section.

Which two steps should you take to resolve this? (Choose two.)

Select all that apply, then click Submit answer.

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    Add the word “mobile” to the answer stop word, add “mobile” to the search priority word, and then assign one answer.
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    Remove Related Answer Widget from the Customer Portal.
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    Remove irrelevant answers from manually related answers.
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    Delete irrelevant answers from sibling answers.
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    Block irrelevant answers from learned links.
Question 5

Which two statements are true about Knowledge Advanced views? (Choose two.)

Select all that apply, then click Submit answer.

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    In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
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    Views do not depend on the number and purpose of the interface that your organization uses.
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    In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
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    You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
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    View cannot be renamed or deleted but only modified.
Question 6

You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.

What display position should you configure?

Select an option, then click Submit answer.

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    Place at First
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    Place at Top
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    Historical usefulness
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    Fixed at Top
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    Fix First