MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

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Question 10 (Describe Dynamics 365 Field Service)

You use Dynamics 365 Field Service.

Each time a customer contacts a call center to request service, you plan to send a technician to the customer’s location. You receive a service request and create a work order.

You need to identify the next step in the process.

What should you do next?

Select an option, then click Submit answer.

  • Adjust inventory values.

  • Schedule and dispatch the work order.

  • Generate an invoice.

  • Review and close the work order.