77-884 Outlook 2010 - Practice Questions

Question 1 (Volume B)

Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft Exchange Server 2010. Sally uses Microsoft Outlook 2010 configured with an Exchange account.

Sally wants to create a new appointment. She is currently in the Calendar view.

Which two of the following keyboard shortcuts could Sally use to create an appointment?

(Choose two).

Select all that apply, then click Submit answer.

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CTRL + N
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CTRL + SHIFT + A
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CTRL + SHIFT + N
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CTRL + C

Question 2 (Volume A)

Steph works in the Human Resources department at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.

Steph is composing an email that contains confidential information. Steph wants to configure the email to request information about who opened the email and at what time and a confirmation that the email was received by the intended recipient in an unaltered state.

Which two of the following actions should Steph perform? (Choose two).

Select all that apply, then click Submit answer.

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She should select the Request a Read Receipt check box in the email options tab.
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She should select the Request a Delivery Receipt check box in the email options tab.
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She should select the Encrypt message contents and attachments check box in the Security settings of the email.
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She should select the Add digital signature to this message check box in the Security settings of the email.
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She should select the Request S/MIME receipt for this message check box in the
Security settings of the email.

Question 3 (Volume B)

Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.

Jane works in the Accounts department. She is using Outlook and wants to compose an email to send to a supplier.

Jane switches to the Contacts view in Outlook. Jane plans to use the alphabetical list to find the email address of her contact at a supplier named Stanford Supplies. However, there is no alphabetical list displayed that Jane can click on to filter the contacts and narrow down her search.

How can Jane display the alphabetical list? (Choose two possible answers).

Select all that apply, then click Submit answer.

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By switching to the Business Card view.
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By switching to the Card view.
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By switching to the Phone view.
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By applying a filter.
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By using Contact Groups.

77-884 – Outlook 2010