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ITIL-4-Transition – ITIL 4 Managing Professional Transition Exam

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Showing 4–5 of 5 questions

Question 4

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.

How can managers use Toyota Kata to help employees adjust to these different ways of working?

Select an option, then click Submit answer.

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    By encouraging the practicing of routines to unlearn old habits and learn new ones
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    By creating detailed plans that predetermine how to approach large changes
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    By making hard decisions for the teams and providing step-by-step guidance
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    By encouraging widespread changes that involve the teams starting from scratch
Question 5

A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.

What should the service provider use to expand how users access support and improve the user experience?

Select an option, then click Submit answer.

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    Omnichannel management
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    Service level management
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    Service interaction method
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    Benefits dependency network