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ITIL-4-Foundation – ITIL 4 Foundation Exam

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Showing 1–3 of 15 questions

Question 1

Which is included in the purpose of the ‘service level management’ practice?

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  • ○ Massimizzare il numero di cambi di servizio e prodotto riusciti
  • ○ Assicurare la disponibilità di informazioni accurate sulla configurazione dei servizi
  • ○ Stabilire obiettivi chiari basati sul business per i livelli di servizio
  • ○ Assicurare che i fornitori e le loro prestazioni siano gestiti adeguatamente
Question 2

Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

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  • ○ misurazione
  • ○ strumenti
  • ○ piani
  • ○ processo
Question 3

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

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  • ○ informazioni
  • ○ costi
  • ○ utilità
  • ○ garanzia