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CBAP – Certified Business Analysis Professional

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Showing 13–15 of 20 questions

Question 13

A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues: currently two separate a visions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?

Select an option, then click Submit answer.

  • ○

    Current state description
  • ○

    Policies and procedures
  • ○

    Business capability analysis
  • ○

    Organizational modeling
Question 14

A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.

There are eight stakeholders onvolved in this initiative. There are local to where the claim system are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.

System a processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.

System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However it has a lot of legacy code and would cost $6 million to upgrade.

Both system have some of the tem desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.

Below is the estimated cost for each feature in priority order.

If the budget for the initiative was firm, what is a feasible solution to make sure the project stays within budget?

Select an option, then click Submit answer.

  • ○

    Buy the new system with only the first 8 features.
  • ○

    Upgrade system A with the first 8 features
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    Upgrade system B with the first B features
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    Buy the new system with only the first 5 features
Question 15

You are the business analyst for your organization and working with Tim to identify the assumptions within the business solution.

Which one of the following is an assumption?

Select an option, then click Submit answer.

  • ○

    The vendor believes the hardware should arrive by December 1
  • ○

    The software must be compatible with Windows Vista
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    The software must cost less than $99 per license
  • ○

    The hardware must cost less than $450 per unit.