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C2070-982 – IBM Case Foundation V5.2, Specialist

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Showing 7–9 of 10 questions

Question 7

In Case Builder, how do you allow a case worker to be able to create a new task to handle an unexpected situation in the Case Client?

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    You need to create an optional task in Case Builder and define how the Task will start.

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    You need to create a required task in the Case Builder and define its precondition to specify it is to be ad-hoc.

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    You do not need to do anything specifically because IBM Case Manager handles ad-hoc Case Tasks as part of the base product.

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    You need to create an optional task in Case Builder and a new corresponding page to be used for steps in an ad-hoc task process.
Question 8

A specialist has deployed and configured a Content Platform Engine application.

How would the configured workflow system be checked?

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    Check the P8 System Health Page
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    Check the Content Platform Engine process service ping page
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    Check the Content Platform Engine content service ping page
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    Check the status of the workflow system in the Administration Console for Content Platform Engine
Question 9

How does IBM Case Manager provide a framework for handling business exceptions?

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    When designing a Task, you must use the P8 Process Designer to define any exception handling by customizing the malfunction submap of the process definition

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    Well defined process are expressed by process fragments defined for tasks within the case, and IBM Case Manager is used to define the set of tools used by case workers to manage exceptions

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    The structured part of the business process must be implemented using a BPM tool such as IBM BPM which will call IBM Case Manager services to provide case management capabilities for exception handling

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    When a process fragment requires exception handling by case workers, the Task raises an event that must be specified as a pre-condition into another task that will provide an explicit exception handling implementation