A customer needs to send e-mails to end users whenever they submit a service request to tell the end user that the service request has been submitted Which applications should be used to fulfill this request?
Select an option, then click Submit answer.
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Escalations, Service Request and E-mail Listener
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Ticket, Work Order, Cron Task, and Service Request
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Workflow, Service Request and Communication Templates
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Workflow, Service Request, E-mail Listener and Ticket Escalations