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GCP-GC-REP – Genesys Cloud Certified Professional – Reporting and Analytics

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Showing 1–3 of 5 questions

Question 1

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

Select all that apply, then click Submit answer.

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    Agent Status
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    Grid
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    Text
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    Metric
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    Interaction
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    Chart
Question 2

Which of the following statements are true? (Choose three.)

Select all that apply, then click Submit answer.

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    A queue report only counts interactions handled by an agent.
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    An Abandon is an interaction that disconnects before an agent handles it.
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    An agent-based report counts any interactions an agent worked with.
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    Each report contains a pre-defined set of metrics.
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    Reports can be created and then configured.
Question 3

Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

Select an option, then click Submit answer.

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    Agents Wrap-Up Interval Detail
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    Agents Schedule Detail
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    Agents Wrap-Up Detail
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    Agents Interactions Detail