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SIAMF – EXIN BCS Service Integration and Management

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Showing 4–5 of 5 questions

Question 4

What is an example of an end-to-end service measurement?

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    average availability of an application
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    average call pickup time at the service desk (in seconds)
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    percentage of service downtime related to failed changes
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    percentage of SLA targets met by one of the external service providers
Question 5

Which set of common process considerations includes understanding how compliance and assurance will be managed?

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    complexity
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    data and information

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    ownership of the end-to-end process
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    toolset