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Showing 1–3 of 10 questions
A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?
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Answer is in the explanation below.
An organization is deploying services in an existing private cloud. The lines of business have concerns about service performance in planned services. How should IT address these performance concerns?
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Cloud architect defines appropriate performance in the cloud design.
Service manager defines appropriate performance in the SLA.
Cloud administrator defines appropriate performance in the SLA.
Cloud administrator defines appropriate performance in the cloud design.
A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers. What service operation management challenge may this company face?
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Inability to provide accurate pricing models
Inability to calculate fixed costs
Time consuming root cause analysis
Lack of control over service placement
