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220-1102 – CompTIA A+ Certification Core 2 Exam

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Showing 1–3 of 15 questions

Question 1

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Graphical user interface, application Description automatically generated

Answer is in the explanation below.

Question 2

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

BSOD

Commands:

Graphical user interface Description automatically generated

Event Viewer:

Graphical user interface, text Description automatically generated

System Error:

Graphical user interface, text, application Description automatically generated

Answer is in the explanation below.

Question 3

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Select an option, then click Submit answer.

  • ○

    Removed all jewelry
  • ○

    Completed an inventory of tools before use
  • ○

    Practiced electrical fire safety
  • ○

    Connected a proper ESD strap